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Molotow - Serach Head
  • RIGHT OF CANCELLATION

    IF YOU ARE A CONSUMER, YOU ARE ENTITLED TO A STATUTORY RIGHT OF CANCELLATION, WHICH ALLOWS YOU TO REVOKE YOUR CONTRACT DECLARATION IN ACCORDANCE WITH THE FOLLOWING INSTRUCTIONS

    CANCELLATION POLICY IF THE GOODS ORDERED CAN BE SENT IN A PACKAGE AND ARE SENT OR RECEIVED IN ONE DELIVERY

    CANCELLATION POLICY

    RIGHT OF CANCELLATION

    You have the right to withdraw from this contract within fourteen days without stating any reasons.

    The cancellation period is fourteen days from the date on which you or a third party designated by you, not the carrier, took possession of the goods.

    In order to exercise your right of cancellation you must send a clear declaration (e.g. a letter sent my mail, fax or email) informing us (Feuerstein GmbH, Willy-Brandt-Str. 9/2, 77933 Lahr, Germany, email: info@molotow.com, tel. +497821922290, fax: +4978219222999) of your decision to withdraw from this contract. You can use the enclosed sample cancellation form for this, although this is not required.

    To comply with the cancellation period, it is sufficient to inform us of your intent to exercise the right of cancellation before the expiry of the cancellation period.

    CONSEQUENCES OF CANCELLATION

    If you withdraw from this contract, we must reimburse you for all payments which we have received from you, including the delivery costs (with the exception of any additional costs resulting from the fact that you selected a method of delivery other than that of the favourable standard delivery option offered by us) immediately and no later than fourteen days after the date on which we received notice of your intention to withdraw from this contract. For this refund we will use the same payment method that you used for the original transaction unless otherwise expressly agreed with you; under no circumstances will you be charged a fee for this repayment. We may refuse to issue a refund, until we have received the returned goods or until you have provided evidence that you have returned the goods, whichever happens first.

    You must return or hand the goods to Feuerstein GmbH no more than fourteen days after the date on which you informed us of your intention to withdraw from this contract. The period is deemed to have been complied with, if you send the goods before the expiry of the fourteen-day period. You will cover the direct costs of returning the goods. You need only cover any loss of value of the goods, if this loss of value is attributable to any handling of the goods on your part, which was not necessary to check the condition, properties or functioning of the goods.

    NOTE

    The goods should be returned in the original packaging, where possible, with all accessories and packaging components. Please use protective outer packaging, if the original packaging is no longer available to guarantee adequate protection against any transport damage. It must be ensured that returned items do not sustain any damage or become dirty. Note that the right of cancellation and its consequences apply as a matter of course regardless of whether this notice has been complied with - it serves solely as a means of facilitating a straightforward returns process.

    CANCELLATION POLICY IF THE GOODS ORDERED CANNOT BE SENT IN A PACKAGE AND ARE SENT OR RECEIVED IN ONE DELIVERY

    CANCELLATION POLICY

    RIGHT OF CANCELLATION

    You have the right to withdraw from this contract within fourteen days without stating any reasons.

    The cancellation period is fourteen days from the date on which you or a third party designated by you, not the carrier, took possession of the goods.

    In order to exercise your right of cancellation you must send a clear declaration (e.g. a letter sent my mail, fax or email) informing us (Feuerstein GmbH, Willy-Brandt-Str. 9/2, 77933 Lahr, Germany, email: info@molotow.com, tel. +497821922290, fax: +4978219222999) of your decision to withdraw from this contract. You can use the enclosed sample cancellation form for this, although this is not required.

    To comply with the cancellation period, it is sufficient to inform us of your intent to exercise the right of cancellation before the expiry of the cancellation period.

    CONSEQUENCES OF CANCELLATION

    If you withdraw from this contract, we must reimburse you for all payments which we have received from you, including the delivery costs (with the exception of any additional costs resulting from the fact that you selected a method of delivery other than that of the favourable standard delivery option offered by us) immediately and no later than fourteen days after the date on which we received notice of your intention to withdraw from this contract. For this refund we will use the same payment method that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged a fee for this repayment. We may refuse to issue a refund until we have received the returned goods or until you have provided evidence that you have returned the goods, whichever happens first.

    You must return or hand the goods to Feuerstein GmbH no more than fourteen days after the date on which you informed us of your intention to withdraw from this contract. The period is deemed to have been complied with, if you send the goods before the expiry of the fourteen-day period. You will cover the direct costs of returning the goods (EUR 20.00). You need only cover any loss of value of the goods, if this loss of value is attributable to any handling of the goods on your part, which was not necessary to check the condition, properties or functioning of the goods.

    NOTE

    The goods should be returned in the original packaging, where possible, with all accessories and packaging components. Please use protective outer packaging, if the original packaging is no longer available to guarantee adequate protection against any transport damage. It must be ensured that returned items do not sustain any damage or become dirty. Note that the right of cancellation and its consequences apply as a matter of course regardless of whether this notice has been complied with - it serves solely as a means of facilitating a straightforward returns process.

    CANCELLATION POLICY FOR SEVERAL ORDERED GOODS WHICH CAN BE SENT IN PACKAGE FORM FROM ONE ORDER DELIVERED OR RECEIVED SEPARATELY

    CANCELLATION POLICY

    RIGHT OF CANCELLATION

    You have the right to withdraw from this contract within fourteen days without stating any reasons.

    The cancellation period is fourteen days from the date on which you or a third party designated by you, not the carrier, took possession of the last of the goods.

    In order to exercise your right of cancellation you must send a clear declaration (e.g. a letter sent my mail, fax or email) informing us (Feuerstein GmbH, Willy-Brandt-Str. 9/2, 77933 Lahr, Germany, email: info@molotow.com, tel. +497821922290, fax: +4978219222999) of your decision to withdraw from this contract. You can use the enclosed sample cancellation form for this, although this is not required.

    To comply with the cancellation period, it is sufficient to inform us of your intent to exercise the right of cancellation before the expiry of the cancellation period.

    CONSEQUENCES OF CANCELLATION

    If you withdraw from this contract, we must reimburse you for all payments which we have received from you, including the delivery costs (with the exception of any additional costs resulting from the fact that you selected a method of delivery other than that of the favourable standard delivery option offered by us) immediately and no later than fourteen days after the date on which we received notice of your intention to withdraw from this contract. For this refund we will use the same payment method that you used for the original transaction unless otherwise expressly agreed with you; under no circumstances will you be charged a fee for this repayment. We may refuse to issue a refund until we have received the returned goods or until you have provided evidence that you have returned the goods, whichever happens first.

    You must return or hand the goods to Feuerstein GmbH no more than fourteen days after the date on which you informed us of your intention to withdraw from this contract. The period is deemed to have been complied with, if you send the goods before the expiry of the fourteen-day period. You will cover the direct costs of returning the goods. You need only cover any loss of value of the goods, if this loss of value is attributable to any handling of the goods on your part, which was not necessary to check the condition, properties or functioning of the goods.

    NOTE

    The goods should be returned in the original packaging, where possible, with all accessories and packaging components. Please use protective outer packaging, if the original packaging is no longer available to guarantee adequate protection against any transport damage. It must be ensured that returned items do not sustain any damage or become dirty. Note that the right of cancellation and its consequences apply as a matter of course regardless of whether this notice has been complied with - it serves solely as a means of facilitating a straightforward returns process.

    CANCELLATION POLICY FOR SEVERAL ORDERED GOODS WHICH CANNOT BE SENT IN PACKAGE FORM FROM ONE ORDER DELIVERED OR RECEIVED SEPARATELY

    CANCELLATION POLICY

    RIGHT OF CANCELLATION

    You have the right to withdraw from this contract within fourteen days without stating any reasons.

    The cancellation period is fourteen days from the date on which you or a third party designated by you, not the carrier, took possession of the last of the goods.

    In order to exercise your right of cancellation you must send a clear declaration (e.g. a letter sent my mail, fax or email) informing us (Feuerstein GmbH, Willy-Brandt-Str. 9/2, 77933 Lahr, Germany, email: info@molotow.com, tel. +497821922290, fax: +4978219222999) of your decision to withdraw from this contract. You can use the enclosed sample cancellation form for this, although this is not required.

    To comply with the cancellation period, it is sufficient to inform us of your intent to exercise the right of cancellation before the expiry of the cancellation period.

    CONSEQUENCES OF CANCELLATION

    If you withdraw from this contract, we must reimburse you for all payments which we have received from you, including the delivery costs (with the exception of any additional costs resulting from the fact that you selected a method of delivery other than that of the favourable standard delivery option offered by us) immediately and no later than fourteen days after the date on which we received notice of your intention to withdraw from this contract. For this refund we will use the same payment method that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged a fee for this repayment. We may refuse to issue a refund until we have received the returned goods or until you have provided evidence that you have returned the goods, whichever happens first.

    You must return or hand the goods to Feuerstein GmbH no more than fourteen days after the date on which you informed us of your intention to withdraw from this contract. The period is deemed to have been complied with, if you send the goods before the expiry of the fourteen-day period. You will cover the direct costs of returning the goods (EUR 20.00). You need only cover any loss of value of the goods, if this loss of value is attributable to any handling of the goods on your part, which was not necessary to check the condition, properties or functioning of the goods.

    NOTE

    The goods should be returned in the original packaging, where possible, with all accessories and packaging components. Please use protective outer packaging, if the original packaging is no longer available to guarantee adequate protection against any transport damage. It must be ensured that returned items do not sustain any damage or become dirty. Note that the right of cancellation and its consequences apply as a matter of course regardless of whether this notice has been complied with - it serves solely as a means of facilitating a straightforward returns process.

    CANCELLATION POLICY FOR GOODS SENT OR RECEIVED AS A PACKAGE IN SEVERAL PARTIAL CONSIGNMENTS OR UNITS

    CANCELLATION POLICY

    RIGHT OF CANCELLATION

    You have the right to withdraw from this contract within fourteen days without stating any reasons.

    The cancellation period is fourteen days from the date on which you or a third party designated by you, not the carrier, took possession of the last partial consignment or the last unit.

    In order to exercise your right of cancellation you must send a clear declaration (e.g. a letter sent my mail, fax or email) informing us (Feuerstein GmbH, Willy-Brandt-Str. 9/2, 77933 Lahr, Germany, email: info@molotow.com, tel. +497821922290, fax: +4978219222999) of your decision to withdraw from this contract. You can use the enclosed sample cancellation form for this, although this is not required.

    To comply with the cancellation period, it is sufficient to inform us of your intent to exercise the right of cancellation before the expiry of the cancellation period.

    CONSEQUENCES OF CANCELLATION

    If you withdraw from this contract, we must reimburse you for all payments which we have received from you, including the delivery costs (with the exception of any additional costs resulting from the fact that you selected a method of delivery other than that of the favourable standard delivery option offered by us) immediately and no later than fourteen days after the date on which we received notice of your intention to withdraw from this contract. For this refund we will use the same payment method that you used for the original transaction unless otherwise expressly agreed with you; under no circumstances will you be charged a fee for this repayment. We may refuse to issue a refund, until we have received the returned goods or until you have provided evidence that you have returned the goods, whichever happens first.

    You must return or hand the goods to Feuerstein GmbH no more than fourteen days after the date on which you informed us of your intention to withdraw from this contract. The period is deemed to have been complied with, if you send the goods before the expiry of the fourteen-day period. You will cover the direct costs of returning the goods. You need only cover any loss of value of the goods, if this loss of value is attributable to any handling of the goods on your part, which was not necessary to check the condition, properties or functioning of the goods.

    NOTE

    The goods should be returned in the original packaging, where possible, with all accessories and packaging components. Please use protective outer packaging, if the original packaging is no longer available to guarantee adequate protection against any transport damage. It must be ensured that returned items do not sustain any damage or become dirty. Note that the right of cancellation and its consequences apply as a matter of course regardless of whether this notice has been complied with - it serves solely as a means of facilitating a straightforward returns process.

    CANCELLATION POLICY FOR GOODS WHICH CANNOT BE SENT AS A PACKAGE SENT OR RECEIVED IN SEVERAL PARTIAL CONSIGNMENTS OR UNITS

    CANCELLATION POLICY

    RIGHT OF CANCELLATION

    You have the right to withdraw from this contract within fourteen days without stating any reasons.

    The cancellation period is fourteen days from the date on which you or a third party designated by you, not the carrier, took possession of the last partial consignment or the last unit.

    In order to exercise your right of cancellation you must send a clear declaration (e.g. a letter sent my mail, fax or email) informing us (Feuerstein GmbH, Willy-Brandt-Str. 9/2, 77933 Lahr, Germany, email: info@molotow.com, tel. +497821922290, fax: +4978219222999) of your decision to withdraw from this contract. You can use the enclosed sample cancellation form for this, although this is not required.

    To comply with the cancellation period, it is sufficient to inform us of your intent to exercise the right of cancellation before the expiry of the cancellation period.

    CONSEQUENCES OF CANCELLATION

    If you withdraw from this contract, we must reimburse you for all payments which we have received from you, including the delivery costs (with the exception of any additional costs resulting from the fact that you selected a method of delivery other than that of the favourable standard delivery option offered by us) immediately and no later than fourteen days after the date on which we received notice of your intention to withdraw from this contract. For this refund we will use the same payment method that you used for the original transaction unless otherwise expressly agreed with you; under no circumstances will you be charged a fee for this repayment. We may refuse to issue a refund until we have received the returned goods or until you have provided evidence that you have returned the goods, whichever happens first.

    You must return or hand the goods to Feuerstein GmbH no more than fourteen days after the date on which you informed us of your intention to withdraw from this contract. The period is deemed to have been complied with if you send the goods before the expiry of the fourteen-day period. You will cover the direct costs of returning the goods (EUR 20.00). You need only cover any loss of value of the goods, if this loss of value is attributable to any handling of the goods on your part, which was not necessary to check the condition, properties or functioning of the goods.

    NOTE

    The goods should be returned in the original packaging, where possible, with all accessories and packaging components. Please use protective outer packaging, if the original packaging is no longer available to guarantee adequate protection against any transport damage. It must be ensured that returned items do not sustain any damage or become dirty. Note that the right of cancellation and its consequences apply as a matter of course regardless of whether this notice has been complied with - it serves solely as a means of facilitating a straightforward returns process.

    CANCELLATION POLICY FOR REGULAR DELIVERIES / ACCEPTANCE OF GOODS WHICH CANNOT BE SENT IN A PACKAGE OVER A DEFINED TIME PERIOD

    CANCELLATION POLICY

    RIGHT OF CANCELLATION

    You have the right to withdraw from this contract within fourteen days without stating any reasons.

    The cancellation period is fourteen days from the date on which you or a third party designated by you, not the carrier, took possession of the first of the goods.

    In order to exercise your right of cancellation you must send a clear declaration (e.g. a letter sent my mail, fax or email) informing us (Feuerstein GmbH, Willy-Brandt-Str. 9/2, 77933 Lahr, Germany, email: info@molotow.com, tel. +497821922290, fax: +4978219222999) of your decision to withdraw from this contract. You can use the enclosed sample cancellation form for this, although this is not required.

    To comply with the cancellation period, it is sufficient to inform us of your intent to exercise the right of cancellation before the expiry of the cancellation period.

    CONSEQUENCES OF CANCELLATION

    If you withdraw from this contract, we must reimburse you for all payments which we have received from you, including the delivery costs (with the exception of any additional costs resulting from the fact that you selected a method of delivery other than that of the favourable standard delivery option offered by us) immediately and no later than fourteen days after the date on which we received notice of your intention to withdraw from this contract. For this refund we will use the same payment method that you used for the original transaction unless otherwise expressly agreed with you; under no circumstances will you be charged a fee for this repayment. We may refuse to issue a refund until we have received the returned goods or until you have provided evidence that you have returned the goods, whichever happens first.

    You must return or hand the goods to Feuerstein GmbH no more than fourteen days after the date on which you informed us of your intention to withdraw from this contract. The period is deemed to have been complied with, if you send the goods before the expiry of the fourteen-day period. You will cover the direct costs of returning the goods (EUR 20.00). You need only cover any loss of value of the goods, if this loss of value is attributable to any handling of the goods on your part, which was not necessary to check the condition, properties or functioning of the goods.

    NOTE

    The goods should be returned in the original packaging, where possible, with all accessories and packaging components. Please use protective outer packaging, if the original packaging is no longer available to guarantee adequate protection against any transport damage. It must be ensured that returned items do not sustain any damage or become dirty. Note that the right of cancellation and its consequences apply as a matter of course regardless of whether this notice has been complied with - it serves solely as a means of facilitating a straightforward returns process.

    SAMPLE CANCELLATION FORM

    You can access the sample cancellation form at https://shop.molotow.com/en/model-withdrawal-form.

    NOTICE ON THE EXPIRY OF THE RIGHT OF CANCELLATION

    In the following cases there is the possibility that the statutory right of cancellation may expire:

    • under section 312 g(2)(1)(4) of the German Civil Code, in the case of contracts for the delivery of goods, if these have been inseparably mixed with other goods following delivery by their nature.

    In such cases the statutory right of cancellation to which the consumer (within the meaning of section 13 of the German Civil Code BGB) is initially entitled will expire.

    Issued by:

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